This Privacy Policy outlines how Redsol Pte Ltd., the owner of CreationWatches Canada and CreationWatches.com, processes your personal data, the legal basis for processing, and the categories of recipients with whom we share your data.
1.1 Calling Our Websites/Applications
1.1.1 Cookies, Log-Files, Tracking, and Social Media Plugins
When you visit our website, data is transmitted over the internet to our web servers through the browser on your device. This data is temporarily stored in log files, which are automatically deleted when no longer needed. The log files include the following information:
We use cookies, tracking tools, targeting methods, and social media plugins to collect data. Cookies are small files that are placed on your device to help recognize you when you return to our site. These cookies allow us to remember your preferences and collect data about your usage patterns. This helps us improve our services and make them more user-friendly.
Redsol Pte Ltd. processes your IP address under Article 6 (1) (f) of the GDPR for the following reasons:
Please note, while we collect this data, we cannot identify you directly or infer personal information from it.
1.2.1 Data Processing Upon Conclusion of a Contract
When you register with Redsol Pte Ltd. or make a purchase on our website, we process necessary data to complete the transaction. This includes:
The legal basis for this data collection is Article 6 (1) (a) and (b) GDPR, which ensures we can fulfill our contract with you. We store this data for the duration required to complete the transaction and in compliance with statutory warranty and guarantee rights. Afterward, we may retain the data for legal obligations under commercial and tax law.
1.2.2 Creditworthiness and Data Sharing with Credit Bureaus
In some cases, if you opt for unsecured payment methods, we may check your creditworthiness. This ensures we minimize risks related to non-payment and fraud. We may share negative credit information with our partners or third parties to protect our business interests. We also conduct internal scoring based on customer data to assess payment reliability.
1.2.3 Fraud Prevention
We may use the information you provide when placing an order to ensure that there are no unusual or suspicious activities, such as multiple orders to the same address using different accounts. This helps us prevent fraud and ensures a legitimate business process. The legal basis for this is Article 6 (1) (f) GDPR.
1.2.4 Data Sharing for Delivery
We collaborate with logistics and transport companies to ensure timely delivery of your orders. Your essential data, such as name, address, phone number, and email, may be shared with these partners to facilitate the shipping and delivery process.
1.2.5 Data Transmission for Debt Collection
If you fail to settle an outstanding invoice, we may forward your details to a debt collection agency. This helps recover the payment and fulfill our contractual obligations. The legal basis for sharing data with collection services is Article 6 (1) (b) and (f) GDPR.
1.2.6 Data Sharing with Partner Companies
We collaborate with third-party providers who may offer products or services through our platform. When you make a purchase from a partner, we may need to transmit your data (e.g., name, address, payment details) to them so they can fulfill the order. The legal basis for this data sharing is Article 6 (1) (b) and (f) GDPR.
1.3.1 Advertising
We have a legitimate interest in using your personal data for marketing purposes. We may use your first name, last name, address, and birth year for targeted advertising and marketing campaigns. This helps us deliver ads that are relevant to you, based on your interests. We do not share this data with third parties without your consent.
You have the right to object to our use of your personal data for marketing purposes at any time. If you wish to opt-out, simply contact us at cs@creationwatches.com, and we will stop using your data for marketing purposes.
1.3.2 Newsletter
You can sign up for our newsletter through a simple process called double-opt-in. After entering your email address and consenting to receive our newsletter, we will send you a confirmation email. Only once you click the confirmation link will you be added to our mailing list. If you sign up during the checkout process, we will add you to the list without requiring double-opt-in.
You can unsubscribe from the newsletter at any time by emailing us or clicking the unsubscribe link in the newsletter.
1.4.1 Cookies - General Information
We use cookies to make your experience on our website better. These small text files are stored on your device and help us remember your preferences, improve website functionality, and analyze usage statistics. Cookies do not harm your device or contain any harmful software. Most of the cookies we use are deleted after the browsing session ends (session cookies), while others remain on your device to recognize you on future visits (persistent cookies).
You can disable cookies through your browser settings, though this may limit some features of our website. For instructions on how to disable cookies, please refer to your browser’s help menu.
1.4.2 Google Analytics
We use Google Analytics to analyze how visitors use our website. This tool helps us improve our website by providing insights into visitor behavior. Google Analytics uses cookies to collect information about your browsing activity, such as browser type, operating system, referring URLs, and IP address. You can opt-out of Google Analytics tracking at any time by visiting this link.
1.4.3 Google AdWords
Our website uses Google AdWords, an advertising service by Google. With the remarketing feature, we can show personalized ads to users who have previously visited our site. This is done through cookies that track your visits and interests. You can disable this feature by visiting Google Ads Settings.
1.4.4 Google Conversion Tracking
We use Google’s conversion tracking to measure the success of our AdWords campaigns. When you click on an ad, a cookie is placed on your device. This cookie helps us track actions taken on our website. You can disable this feature by adjusting your browser settings or opting out at Google Ads Preferences.
1.4.5 Targeting
We use targeting measures to ensure that the advertisements you see are relevant to your interests. This helps avoid irrelevant ads, ensuring a better browsing experience for you.
We use social media plug-ins to improve your interaction with our brand on platforms like Facebook, X, Pinterest, and Instagram. These plug-ins allow us to share content and engage with users more effectively.
1.5.1 Facebook and Instagram (Meta)
When you visit our site, the social plug-ins from Facebook or Instagram may track your visit, even if you are not actively using them. We have no control over this data collection. For more information, please review their privacy policies:
1.5.2 Pinterest
The Pinterest plug-in allows users to share content directly to their Pinterest profiles. We have no control over how Pinterest uses your data. Please refer to Pinterest's Privacy Policy.
1.5.3 X
We also use X’s features for sharing content. Your visit to our site may be linked to your Twitter account. For more information, check their privacy policy.
1.5.4 WhatsApp (Meta)
Our site includes a WhatsApp button, which lets you share content via WhatsApp. We do not collect any personal data until you use the button. More information can be found in WhatsApp's privacy policy: WhatsApp Privacy.
You can shop on our website without creating an account. If you wish, you can delete your account and associated data at any time by contacting us at cs@creationwatches.com. Please note that data deletion may take place after the legal retention period for commercial and tax purposes has expired.
You can contact us by email, phone, chat, or post. We process your personal data only to respond to your inquiries and fulfill your requests. The legal basis for this is Article 6 (1) (a), (b), (c), and (f) GDPR.
When you leave comments or reviews on our website, we store your IP address for up to 14 days. This is done to protect us in case of illegal content.
We process your payment data securely. For credit card payments, this data is sent to third-party payment processors like PayPal.
1.9.1. PayPal
When you choose PayPal as your payment method, your payment details will be securely sent to PayPal to complete your transaction. PayPal may perform a credit check if you use certain PayPal payment methods, such as credit card or direct debit. This credit check helps PayPal determine the likelihood of payment default. The credit check uses a statistical process to calculate a score, which can include your address data and payment history. For detailed information, please see PayPal's full privacy policy: PayPal Privacy Policy
1.10. Your Rights
1.10.1. Overview
You have several important rights concerning your personal data stored by us. These include:
Right to Information (Article 15 GDPR): You can request detailed information about the personal data we store, including how we use it, who we share it with, how long we keep it, and where we obtained it from if not directly from you.
Right to Correction (Article 16 GDPR): You can request us to correct any incorrect or incomplete data we have about you.
Right to Deletion (Article 17 GDPR): You can request the deletion of your stored data, provided we are not legally required or entitled to retain it.
Right to Limit Processing (Article 18 GDPR): You can request that we limit processing of your data if its accuracy is disputed or for other valid reasons.
Right to Data Portability (Article 20 GDPR): You can request to receive your data in a standard, machine-readable format or have it transferred to another responsible party.
Right to Complain: You have the right to file a complaint with a supervisory authority if you believe we are not processing your data according to the law.
To exercise any of these rights, contact us directly at cs@creationwatches.com. If you've purchased from our partners, please contact them directly to exercise these rights.
1.10.2. Right of Objection
According to Article 21 (1) GDPR, you can object to your personal data processing if you have specific personal reasons. Unlike objections to marketing data processing, we only need to comply with your objection if you provide strong reasons that outweigh our interests—for example, a risk to health or personal safety.
1.10.3. Right of Withdrawal
If you have given us consent to use your personal data, you can withdraw this consent anytime. Withdrawing consent does not affect the legality of any data processing that took place before your withdrawal.
1.10.4. Data Security
We take data security very seriously. All personal data you provide, including payment information, is protected using SSL (Secure Socket Layer) encryption. SSL is a trusted and secure method also used by banks worldwide. When SSL is active, your browser will show a lock symbol or "https://" in the address bar.
We use advanced security measures to protect your data against loss, unauthorized access, or alteration. We continually update our security measures as technology advances.
1.10.5. Spoofing, Spam, and Phishing Warnings
Your security is very important to us. Unfortunately, there are fraud attempts where criminals send fake emails pretending to be from Redsol Pte Ltd. These fake emails aim to trick you into revealing sensitive information, like your login details or payment information, or they may try to install malicious software on your devices.
Please remember:
If you suspect an email might be fraudulent:
If you're ever unsure, email us at cs@creationwatches.com, and we'll help confirm the authenticity.
1.10.6. Important Tips for Protecting Your Data
In today’s digital world, keeping personal data safe is essential. While we take extensive measures to secure your data, there are steps you can also take to protect your information:
We value your privacy and trust. If you follow these guidelines and remain cautious, you greatly reduce the risk of unauthorized access or misuse of your personal data.
